How to reach us
Dispatch is by phone and is answered 24 hours a day, every day of the year, including holidays. There are no web forms, because water damage cannot wait for an inbox.
Business address: 4034 Sunrise Hwy, Seaford, NY 11783. Email for non-urgent questions: [email protected]. Please use the phone for anything involving active water.
What to have ready when you call
- Where the water came from, or where you think it came from, and whether it is still flowing.
- Which rooms and materials are wet: carpet, hardwood, drywall, ceilings, cabinets.
- Whether the water touched electrical outlets, panels or appliances, or came from a drain.
- Whether the main shutoff is closed and whether the power is on in wet areas.
- Your homeowners or renters insurance company name, so you can open a claim in parallel.
Before you call
If you can do it safely, shut the main water valve and photograph the damage. Keep people and pets out of standing water. If water reached a panel, an outlet or a gas appliance, call your utility or 911 first. The home page walks through the first 72 hours, and the services page helps you find the right service.
The fastest way to start is a phone call. Dispatch answers 24 hours a day.
Call (516) 845-9582What happens after you call
A dispatcher asks where the water came from, what it touched and whether it is still flowing, then gives you stop-the-source steps. Next comes the plan for extraction and drying, along with how scope and price will be explained before work starts.
You do not need your insurance claim number to call. Open a claim with your insurer in parallel, and keep photos, receipts and notes. The first 72 hours overview on the home page explains what each stage of a job involves.
Choosing the right page before you call
If you have a moment, the page that matches your situation tells you what to do while you wait. Active leaks go to burst pipe or water extraction. Smells and spots go to mold remediation. A wet ceiling goes to ceiling water damage.
Where we are
The business address is 4034 Sunrise Hwy, Seaford, NY 11783. Work is dispatched to your home or business, so there is no walk-in counter to visit. The map below shows the location. For the towns covered, see the service area page.
Frequently asked questions
Is there a form I can fill in?
No. Water damage is handled by phone so dispatch can ask follow-up questions and give you safety steps in real time.
Can I email instead of calling?
You can email for non-urgent questions. For active water, a drain backup or anything involving power, call the 24/7 line.
Do I need to be home when crews arrive?
Someone with access should be present, and dispatch will confirm details when you call. Tell the dispatcher about alarms, pets and parking.
Are you open on holidays?
Yes. The dispatch line is staffed every hour of every day, including holidays and weekends.
Pick up the phone. Dispatch is answered every hour of every day.
Call (516) 845-9582